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OhioHealth Emergency Care – Hilliard to open on September 13

Interactive pop-up experience on September 9 will teach the community where to go for the right type of care

OhioHealth Emergency Care – Hilliard will open on Wednesday, September 13, at 3880 Fishinger Blvd. It will be the first of a network of six new freestanding emergency departments (FSEDs) to open in central Ohio over the next year. A similar site opened in Ontario, near Mansfield, last month. Other locations will include Reynoldsburg, Obetz, Powell, New Albany and Worthington.

“The way consumers, our patients, want to receive healthcare is changing,” said Mark Foran, MD, MPH, senior medical director of ambulatory care, OhioHealth. “They want to be able to access care right in their community, without necessarily traveling to a hospital. These new freestanding emergency departments will increase convenience and bring a broader spectrum of care to many communities throughout central Ohio. We are thrilled to be opening a location in Hilliard, complementing the primary care and urgent care services we already offer here.”

OhioHealth currently has FSEDs at the OhioHealth Westerville Medical Campus, the OhioHealth Pickerington Medical Campus, and the OhioHealth Lewis Center Health Center. These facilities have been well-received in their communities and provide patients with quick access to quality care.


The emergency care facilities will operate 24 hours a day, seven days a week and will be staffed by the same board certified emergency medicine physicians who staff OhioHealth hospitals, as well as nurses with emergency medicine experience. The facility will allow cross-functional teams to be more responsive and provide a more retail patient experience. The teams will easily be able to collaborate with physicians and specialists throughout the OhioHealth system.

The six new central Ohio facilities are made up of eight private patient rooms and were designed with large windows to bring in ample natural light. The Hilliard location is conveniently located off of Fishinger Road, near the I-270 ramp.

Capabilities includes:

  • Resuscitation: One large oversized room with equipment to treat immediate life-threatening illnesses and injuries.
  • OhioHealth Stroke Network: The facility will be part of the OhioHealth Stroke Network, which uses advanced, virtual health technology to connect emergency teams with stroke specialists at the Comprehensive Stroke Center at OhioHealth Riverside Methodist Hospital and the Primary Stroke Center at OhioHealth Grant Medical Center.
  • Isolation: Patients needing to be evaluated for isolation will be placed in a room outfitted appropriately. An isolation room, commonly called negative pressure room, controls the air flow so no airborne particulates escape into clinical or public areas. Exhaust from an isolation room does not recirculate throughout the emergency department.
  • Decontamination: A dedicated room with a separate entrance for patients who have potentially or actually been exposed to, or contaminated with hazardous substances, can be decontaminated prior to entering the facility hallway or patient room.
  • Imaging: The facility includes a CT scanner, x-ray and ultrasound.

Where to go when for care?

Patients in the community will now have more choices when it comes to where to go for healthcare and it’s important to realize the services are not interchangeable.

Emergency care facilities are not the same as urgent cares. Emergency care facilities provide emergency care, which is for severe or life-threatening conditions like severe bleeding, shortness of breath or chest pain. Even though these new emergency departments are not physically attached to a hospital, they are true emergency departments.

Urgent care is for non-life-threatening injuries or illnesses like minor burns, the flu or allergic reactions. They are a great option if your primary care office is closed or cannot see you immediately.

Primary care physicians provide continuity of health care and management of a patient’s overall health as they age.

“At OhioHealth, we are committed to making sure our patients are receiving the right care, at the right time, at the right place,” said Foran. “We are working to get the word out about where to go under various circumstances so patients know how to properly utilize these services.”

For more on finding the right care, at the right time, at the right place, click here.  

To find an OhioHealth primary care physician, click here or download the OhioHealth app.  

Community Interactive Pop-Up Experience

OhioHealth will be hosting an interactive pop-up experience at Old Hilliard Fest on Saturday, September 9, from 10am – 8pm. This experience features multiple games, including a live game show host leading contestants through a match play game. OhioHealth EMS vehicle and staff will be available to teach hands-only CPR. After completing the experiences, visitors will receive a gift and have the chance to win a Fitbit.

“This will be a fun way for patients to learn the differences between these types of care,” said Foran. “Our hope is that this interactive experience will help them make the right decisions when the need arises for care.”

Primary Care

The Obetz, Powell, New Albany and Worthington FSED locations will include a second floor with primary care access to help facilitate continuity of care. The Hilliard and Reynoldsburg locations already have OhioHealth primary care offices nearby.

“Primary care is very important to patients’ overall health,” said Foran. “We want to make sure that everyone visiting our emergency departments has easy access to a primary care physician for follow-up care, as well as general health and wellness needs throughout their lives. That’s why we are adding primary care offices to our FSEDs in communities that don’t currently have convenient access to OhioHealth primary care physicians.”

In total, with the cost of the primary care offices and FSEDs combined, OhioHealth is making a $52 million investment to care for central Ohio communities.

ThisWeek News reporter, Kevin Corvo, recently visited OhioHealth Emergency Care - Hilliard.  To read the story and see a video with Dr. Foran, click on the logo below.