"Compassion and Empathy": Patient's Personal Experience Demonstrates OhioHealth's Positive Impact in Van Wert

This spring marks one year since OhioHealth joined the Van Wert community. 

OhioHealth acquired Van Wert Hospital in March 2023. A lot has changed since then. 

One of the significant changes over the last year at OhioHealth Van Wert Hospital was the launch of a new medical record system – streamlining the communication process between patients and their providers thanks to a $12 million investment. 

Van Wert Hospital has also expanded the use of minimally invasive, robotic assisted surgeries. Providing cutting-edge technology for a rural area has been described as a “game changer” by the hospital’s chief of surgery, Thomas Conte, MD. 

Other positive changes included the increase of starting pay for hospital associates from $14 to $16 per hour and the launch of a new meal service, Market Express, giving associates 24/7 access to salads, sandwiches, and more. 

As one of OhioHealth’s 15 hospitals, Van Wert Hospital launched an eICU and joined the system’s Stroke Network, adding layers of expertise, safety, and proactive care. 

“For more than a year now, we’ve been able to make a positive impact in the Van Wert community, and we are excited for the future,” said Joy Bischoff, president of Van Wert Hospital. “We are thrilled to be able to provide high-level care close to come for our neighbors. We benefit from the backing of a large system, so we have the financial stewardship to continue to provide this care for years to come.” 

Peggy Chaney, a recent patient at OhioHealth Van Wert Hospital, said she was amazed by the care and attention she received from hospital associates. Chaney said she wanted to make sure her story was “shouted from the rooftops.” 

"Here is what amazes me,” Chaney explained. “Every person I encountered since I came here the other day, no matter what color uniform they were wearing or what position they held, each one was willing to do something to help me even if it really wasn't their job. I have never seen compassion and empathy like this before.” 

“Kudos to everyone who made this a great experience for her,” said Kristy Mueller, RN, administrative nurse manager at OhioHealth Van Wert Hospital. “I hope sharing this helps everyone recognize the good things our teams are doing for our patients.”